Refund policy

At NOOR Abaya Store, we want you to love your purchase. If you are not completely satisfied, we’re here to help with a simple and transparent return process.

📦 Return Eligibility

To be eligible for a return, items must:

Be unused, unworn, and in original condition
Have all original tags and packaging intact
Not show any signs of wear, damage, or alteration

Returns that do not meet these conditions may not be accepted.

⏳ Return Timeframe

You may request a return within [7 DAYS] of receiving your order
Requests made after this period may not be eligible for return

To initiate a return, please contact us at [noorabaya110@gmail.com]

💳 Refund Process & Timing

Once your return is received and inspected, we will notify you of approval or rejection
If approved, your refund will be processed within [10 DAYS]
Refunds will be issued to your original payment method

Please note: Shipping fees (if any) are non-refundable.

🔁 Exchanges

We offer exchanges for:

Size issues
Defective or damaged items

To request an exchange, contact us at [noorabaya110@gmail.com] within the return period. Exchange requests are subject to product availability.

⚠️ Damaged or Defective Items

If you receive a damaged or incorrect item:

Please contact us within [7 DAYS] of delivery
Include clear photos of the issue

We will arrange a replacement or full refund at no additional cost to you.

🚫 Non-Returnable Items

The following items cannot be returned:

Worn or used items
Items without original tags/packaging
Customized or altered products
Sale or clearance items (if applicable)

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as we are not responsible for lost returns